Contacting Shout 85258

Shout 85258 is a free, confidential, anonymous text support service that you can access from within the Booost app. It provides you with specialist support if you are struggling to cope and need to talk, day or night.

Texting the the Shout 85258 will start a conversation with a trained Shout Volunteer, who will text you back and forth. You only need to share what you feel comfortable with and our volunteers will work with you to take your next steps towards feeling better.

To contact Shout through the Booost mobile app:

1. Tap on the yellow wellbeing icon in the centre of the app menu
2. Tap ‘Contact Shout’
3. Tap ‘Ask Shout to get in touch’
4. This will open up your phone's default messaging app and create a message with 'SHOUT from Booost' in it, ready to send to the Shout 85258 service
5. You can modify the message if you'd like, or send it as it is - by including the phrase 'SHOUT from Booost' we are then able to see anonymised data about how often the service is used from the Booost app
6. Click on the send button in your messaging app to send the message and wait for a response
7. The Shout service will always try to respond to messages as quickly as possible, however responses will be longer at times of high demand. We will always respond to high risk texters as a priority
8. If you are at imminent risk, call 999